FAQs
How do I search for a vacation?
Use the vacation builder tool on the home page to search for a vacation package. After you enter your search criteria, the website automatically searches for the most relevant and recommended vacation package. You can then use the selection screens to customize a travel itinerary.
What reservation transactions can I make online?
The website enables you to search for flight and hotel availability, create your dream travel itinerary, email an itinerary, and confirm a reservation. Retrieve and review your online reservation under the My Account section. You can also contact Team Traterra at any time from the footer navigation of any page.
My computer uses a pop-up blocker. Will this affect how I use this website?
A "pop-up blocker" is software your computer uses to disable any advertisements or windows that may appear when you use the Internet. This website uses some pop-ups to provide additional information and to allow you to email travel itineraries. However, you can still confirm reservations, even if your computer uses a pop-up blocker.
As a general rule, if you click an item in the website and the item does not appear, your computer's pop-up blocker may be preventing the item from displaying. You may want to temporarily disable the blocker, so you can see the missing item.
Can I change the sort order for flights, hotels, attractions & add-ons and cars?
Yes. Use the radio buttons at the top of the Select Your Flight screen to sort flights by price, stops, or carrier, flight time or flight duration. You can also use the radio buttons on the Select Your Hotel screen to sort the hotels by featured, price, name, rating, distance, or location.
You can use the radio buttons on the Select Your Add-ons screen to sort the attractions and add-ons by featured, price, name or category.
You can use the radio buttons on the Select Your Car screen to sort the cars by price or brand.
Why did the website return different flight times than what I entered?
When you search for specific departure or return times, the website returns flight times based on the following criteria: first it searches for the best priced flights. Then it arranges those best-priced flights in order of the closest time to what you selected in the Time preference menus for both departure and return.
Please note that if your preferred time does not appear, it may be that the air carriers do not have flights available that match your specified times.
How do I book an infant?
According to airline regulations, an ��infant” is a child under the age of two. Infants do not require an airline seat and can sit on the lap of an adult traveler while flying (“lap child”). If an infant is traveling with you and you do not purchase a seat for the infant, select the number of children traveling with you and then select IN from the drop-down menu that appears for the children’s age.
For some international destinations, additional taxes may apply when you include an infant on the reservation. The airline may also issue a ticket for the infant traveler.
I would like my infant to have his/her own seat, how should I book it?
When you search for a vacation package, type the infant’s age in the Ages of Children field in the vacation search tool on the home page. The website then includes the infant traveler when searching for available travel components. For infants under the age of 1, please type 1 as the age of the infant.
How do I book more than one room for a vacation?
To book more than one room, choose ‘More Options’ at step 8 of Create Your Own Vacation. Under the Return Date information is a drop-down box for the number of rooms you would like on your reservation. Select the appropriate number of rooms and then select the number of adults and children for each room. Traterra will then automatically search and display hotels that are able to accommodate the number of people requested for each room. You can also choose to upgrade individual rooms when making your reservation online.
If you need additional assistance, contact Team Traterra (1-800-222-2025)
How do I make special room requests?
If you need to make a special room request, contact Team Traterra (1-800-222-2025) for assistance.
How do I know what the vacation price includes?
When you search for a vacation package, the availability prices always include the combined hotel and flight prices, any selected add-on prices, and all applicable air and hotel taxes and fees. The website does not add any surprise taxes or fees to the air and hotel vacation prices when you confirm the reservation.
Note: Car prices do not include local state taxes, which are paid upon arrival at the car rental location at the airport in the destination. Car prices do not include extra day charges. Extra day charges may apply if your return flight is one hour (or more) later then the scheduled drop-off time for your rental car.
How far from my intended travel date can I price a vacation?
Normally, you can search for a vacation 330 days prior to departure. There may be some exceptions to this rule. Please try different date options if your vacation search is not successful.
How do I find the amount of taxes and fees that are included in my vacation's search price?
You may use the link at the bottom of the Package Summary screen to view a detailed breakdown of the amount of taxes/fees related to your vacation.
When I checked the vacation price yesterday it was lower than it is today. Why?
When you price Traterra vacation packages, you view live inventory. Because prices are based on many factors, including availability of rooms/room types, flights and demand for the packages, prices can fluctuate, even within minutes. As it is not uncommon for prices to fluctuate, we at Traterra suggest that you check out different flights or alternate dates for a lower fare that is still available. The only way to secure a vacation price is to pay for it in full.
When I try to price or book a vacation online, I receive an error message. What should I do?
When you search for or book a vacation package, you may receive an error message. Typically, error messages appear if the system is busy or if there are network communication problems. If you receive an error, attempt the action again in a few minutes or at a time when the system might be less busy.
If you continue to receive an error message after several attempts, contact Team Traterra (1-800-222-2025) for assistance.
Are payments processed on a secure server? How do I know?
Yes, all Traterra payments process through a secure server. You know the server is secure by the little closed lock that appears at the bottom right of the Internet Explorer window. You can also see the "secure" URL displayed briefly on the bottom left of the screen immediately after you click Complete Booking.
What taxes and fees do I have to pay?
Taxes and fees can include airport facility charges, federal taxes, state taxes, and government fees. The complete vacation package determines the fees and surcharges. The website includes these fees in all vacation prices that appear on the selection screens. When you search using the vacation search tool, the prices you see in availability include the air and hotel taxes and fees when you book online. You can use Click here for more information on taxes and fees under the Total price in the Package Summary screen to review a description of included taxes and fees. In some foreign destinations, there may also be additional nominal fees not included in the vacation package price. These fees are due upon arrival and must be paid at the airport before departure. For a listing of these fees, see our Terms and Conditions.
Am I able to apply a deposit on my vacation instead of paying in full at time of booking?
Yes. We at Traterra allow you to hold your vacation with a deposit from as little as $50 down. The actual deposit amount required varies based on the airfare and hotel accommodations selected.
How can I hold my vacation with a deposit?
Plan your vacation as usual, including any attractions or add-ons, rental cars and other components you’d like. If you’re traveling more than two months in advance and your vacation cost is higher than the required deposit amount, the Schedule Final Payment option will appear on Checkout Step 3 in the Final Payment section:
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Schedule your Automatic Final Payment: The amount to be scheduled will appear. Select a payment date more than 45 days before your departure date, and your credit card will automatically be charged on that date. If you’ve entered multiple credit cards for your initial deposit, select the corresponding number in the Payment # field – a “1” in this box will charge the first credit card listed, “2” will charge the second credit card listed, and so on.
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Schedule an Email Reminder: If you’d like to make several payments over time, or charge the final payment on multiple credit cards, you can set up an email reminder. You must select a date that is more than 47 days prior to departure. This automated email will remind you to log into the account you created during the booking process to enter credit card information and complete payment on your vacation. You may log into your account and apply multiple payments over time, or pay using multiple credit cards. Important – all payments must be completed no less than 45 days before departure.
What if I want to pay for my entire vacation package at time of booking?
You may pay for your vacation in full at time of booking. Simply change the Payment Amount in Checkout Step 3 to the total package price and your full payment will be processed when you complete your booking.
How are deposits calculated?
Deposits include a portion of both your air and hotel costs, plus the full cost of any show tickets, travel protection or other features you may select.
What if I want to pay for some or all of my vacation before the Automatic Final Payment date?
You are welcome to pay for some or your entire final amount due before the Automatic Final Payment date. You can do this either by logging into the account you created at time of booking or by calling Team Traterra at 1-800-222-2025.
Can I use more than one credit card to apply payment?
Yes. You can use up to four different credit cards for payment at the time of booking.
What happens when the website rejects a credit card?
The website rejects a credit card if you enter the wrong information, the credit card is invalid, or the credit card exceeds its limit. If one of these situations occurs, you immediately receive an error message. Contact Team Traterra (1-800-222-2025) for assistance.
Can I use a travel credit to pay for a reservation I booked online?
Yes. To apply a travel credit, first book your vacation package online and pay in full with your credit card. Then, send your travel credit and your new reservation number to the Traterra Accounting team. After Traterra receives your travel credit, the Accounting team refunds the value to your credit card. Send your travel credit information to:
Traterra
Attn: Refund Accounting
PO Box 1460
Milwaukee, WI 53201
When I try to confirm my online booking, at the end of the reservations process it says that my address cannot be verified. Why?
Our system can only recognize your address if you enter it EXACTLY as it appears on your credit card billing statement. Please refer to your credit card billing statement, and try entering your address again. If you continue to receive the "cannot verify address" message, contact Team Traterra (1-800-222-2025) for assistance.
How can I get a copy of the confirmed itinerary or my e-travel document?
When you confirm an online reservation, the website automatically sends you an email confirmation to the email address you entered on the Checkout screen. In addition, within three days or less of full payment, Traterra sends an e-travel document to the email address you provided. The e-travel document can include confirmation numbers for hotel reservations and car rentals, destination information, dining options, contact information, and Traterra’s policies. If you require another e-travel document due to lost email or email address change, please contact Team Traterra (1-800-222-2025) for assistance.
Can I email others or myself my vacation itinerary before I confirm?
You can click Email at the bottom of the Package Summary screen during the booking process to email yourself an itinerary quote before you confirm the reservation. This email includes the itinerary details for the vacation package you created. It is not a confirmation; the inventory and price are not confirmed and are subject to change at any time.
How do I retrieve my confirmed reservation?
The website stores any existing and/or canceled reservations. You can use the Customer Service screen to access and review your reservations. Since your reservations are private, you must log in to access them.
Follow the steps below to access your reservations.
1. Click My Account and login.
If you called Team Traterra to make a reservation, the Travel Expert created a login for you: your email address and a password. The Travel Expert should share the login information with you before completing the reservation.
2. Click Retrieve My Reservations under the sub navigation.
3. Type the reservation number in the Reservation Number field, and click Display Reservation. You must first log into the website before you can access a reservation. If you previously logged into the website, the Retrieval screen opens.
4. Select Reservations in the drop-down menu. The website displays a list of your existing and canceled reservations.
5. Click Go next to the reservation or itinerary you want to access. The Reservation Confirmation screen opens.
Can I add passengers to a confirmed reservation?
You cannot add passengers to a confirmed reservation online. Please contact Team Traterra (1-800-222-2025) for assistance in changing your reservation and the conditions of the purchase.
How important are the Terms & Conditions?
If you purchase a vacation online, you are subject to the Terms & Conditions. The Terms & Conditions are extremely important. They outline Traterra’s policies and procedures. We encourage you to make a copy of the Terms & Conditions and read through them carefully. By confirming your reservation, you acknowledge that you have read and agree to the Terms & Conditions. For more information, click Terms & Conditions at the bottom of each screen.
How do I make a change to my confirmed online reservation?
You cannot modify your confirmed online reservation through Traterra.com. To make changes to the reservation, contact Team Traterra at 1-800-222-2025.
How do I request a refund?
Contact Team Traterra (1-800-222-2025) for assistance to cancel your reservation and request a refund.
How do I cancel my online reservation?
request a refund based on the Terms and Conditions of the vacation package. Important! Click Terms & Conditions at the bottom of any screen to review Traterra’s cancellation policies and penalties before you call to cancel a reservation.
Where can I find information regarding cancellation penalties?
You can click Terms & Conditions at the bottom of each screen or click Terms & Conditions on the Checkout screen to review Traterra’s cancellation policies.
How early should I arrive at the airport?
On the day of travel, please call the airline directly to reconfirm flight times. Recommended airport check in will begin 2 hours prior to departure for domestic flights and 3 hours prior to departure for international flights.
What can I bring through security?
Air travelers may now carry liquids, gels and aerosols in their carry-on bag when going through security checkpoints. All liquids, gels and aerosols must be in three-ounce or smaller containers. All liquids, gels and aerosols must be placed in a single, quart-size, zip-top, clear plastic bag. Each traveler can use only one, quart-size, zip-top, clear plastic bag. For the most up-to-date information on prohibited and permitted items, please visit the Transportation Security Administration website.
What are the checked baggage requirements?
Many airlines have a policy of charging travelers for checked baggage. Those charges are payable directly to the airline at the time of check-in; they are not included in the price of your Traterra vacation.
See a list of airlines and their current baggage fees.
I forgot my password. What do I do?
If you forget your password, Team Traterra can send you a reminder via email by following the steps below:
1. Click Login on the top right of the upper navigation bar. The login page opens.
2. Click Password Reminder on the right side of the page, under the Log in or Join Now box.
3. Type your email in the Email field, and click Email Password. Team Traterra will email your login information to the email address you entered when you created your profile or confirmed your reservation.
Who do I contact if I need support or personal assistance?
For assistance, contact Team Traterra (1-800-222-2025).
